Leadership Values
I lead with candor, empathy, and a focus on the humans behind the work. By prioritizing People, Partnership, Product, and Process, I aim to drive growth for both my team and the business. In my current leadership role at eBay, I have been recognized as a Top Performer (top 10%) and Critical Talent (top 5%) owing to my success as a people leader, cross-functional collaborator, and contributor to both product growth and process improvements.
People
Building and supporting a happy and high performing team of talented designers is the most rewarding and important part of my role as a design leader. At eBay, I have been able make the case for expanded headcount for the team and
overseen hiring for 13 roles, I've successfully coached 3 of my directs into significant promotions, and I regularly receive high Glint feedback scores from my team.
Partnership
I value partnership and see the triad of engineering, product, and design as essential to successful projects. Throughout my career, I've excelled at working cross-functionally, bringing together diverse groups to solve complex customer experience problems and building consensus across differing viewpoints. I’m recognized as a trusted and valued partner, and people enjoy working with me. I lean into understanding others’ motivations and demonstrate the value of design in an agile, adaptable way, rather than insisting on rigid processes or perfection. I believe that being a good partner is about flexibility, empathy, and collaboration.
Product
My approach to product is shaped by a diverse background that includes roles in Fortune 500 companies, design agencies, and startups across various industries. I've worked not only in design and design leadership roles but also as a product manager, technical project manager, and even briefly as a coder. This varied experience allows me to lead with a unique perspective that is user centered but also grounded in business needs and technical constraints and opportunities.
Process
I have long been a champion of "just enough" process and believe that having an aligned process helps teams navigate complex challenges, measure progress, and adapt to changes, ultimately turning visionary concepts into successful outcomes.
​
At eBay I've been part of multiple process tiger teams working to align cross-functional groups around an organization-wide double-diamond approach to solving the right problem and solving the problem right.
​
Over my career, I've also had the opportunity to put a wide range of design thinking methods to work including journey mapping, JTBD, prototyping, IA analysis and various types of user testing and design research.